FAQs related to account information and subscription plans.

Who processes orders?

Our order process is conducted by our online reseller Paddle is the Merchant of Record for all our orders.

If you have any questions regarding order processing you can reach out to us or Paddle.

Will my subscription automatically renew?

Yes, any subscription plan renews automatically. If you don’t want to be billed, cancel your subscription before the end of the expiration date.

What will happen if I upgrade or downgrade to a different plan?

If you choose to upgrade to a more expensive plan, you will get a pro-rated discount according to the period you've already used on your existing plan.

If you choose to downgrade to a less expensive plan, the lower plan will be activated on the expiry date of your previous plan.

What will happen if I cancel my subscription?

If you cancel your subscription, it will remain active until its expiration date but won't be auto-renewed.

Why has my subscription been canceled?

Your subscription can be canceled for one of the following reasons:

  • If you cancel it yourself on the platform

  • After too many payment declines, in which case our payment system will automatically cancel your subscription.

What happens when I run out of the monthly quota of imports?

We will send you an email notification when your monthly usage hits 80% and 100%, so you have enough time to react and adapt your plan.

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